Ftrain: The Web Is a Customer Service Medium. Paul Ford has been writing on the web longer than most and as usual this piece is excellent:
What sums it up best, to me, is this image published on the blog Kotaku (if you know where the image originates please let me know). The image was posted as a comment on a blog post linking to an article about British computer- industry millionaire Clive Sinclair marrying a younger woman. Here is the image:
Consider what that cartoon means in that context: It implies that the commenter feels—with some irony and self-awareness, I’m sure—that his opinion, in some way, is relevant to the question of whether Clive Sinclair should marry a particular woman. This is, for many obvious reasons, completely insane. And yet there was an image already sketched and available to that commenter so that he could express this exact sentiment of choosing not to be outraged at a situation he read about on the Internet. WWIC in action.